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At OXILLA each and every product is designed and individually handmade with beauty in mind. We will try to bring you the most wonderful and unique handcrafted items here.
We value your custom and welcome any suggestions for new products and comments on how we can improve our current service.
Thank you for looking!
Payment
We currently accept PAYPAL as the only payment method, due to the high safety and security for both party.
Payments must be received within 3 days after purchase.
Shipping
Orders usually will be dispatched within 24 hours of receiving payment.We ship internationally with standard airmail service.Shipping charges vary based on weight of the shipment, distance and shipment method.
How fast is Airmail?
Usually within three days to Western Europe, four days to Eastern Europe and 1 or 2 weeks for the rest of the world, following the day of posting.
Are delivery times guaranteed?
No, we cannot guarantee delivery times. Although we will despatch your mail to the appropriate country on the next day after receiving payment, delivery standards in other countries do vary.
Please note, this service does not have tracking facilities, if you need a faster service with tracking number please contact us for details.
The buyer is responsible for any additional fees that may be charged at customs.
Please note that shipping cost is included the packaging.
Refunds and Exchanges
We care about our customers and work hard to provide the best service available.We are sure you will appreciate the unique design and work put into each and every products; however, if you need to return an item that is not problem.Items can be returned as long as they are in new condition. Simply return the product within 3 days for a refund.
Please note shipping and packing costs are non-refundable.
Additional Policies and FAQs
We are welcome to wholesale orders. We also welcome any suggestions for new products and comments on how we can improve our current service.
Please feel free contact us if you have any questions.
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